Terry Grundy
Managing Director
High performing organisations understand that success is derived from a balanced approach to strategic planning and execution. Financial, business and even clinical outcomes are achieved by understanding the key metrics that contribute to these outcomes, in particular consumer engagement and consumer-driven care in the health and aged care industry. Terry Grundy has been at the cutting edge of health and aged care consumer experience and quality improvement in the Asia/Pacific region for over twenty years. As the Australian Managing Director (now part-time) of Press Ganey Associates in Australia, the world’s leading healthcare consumer experience company with over 33,500 client facilities across 18 countries including the Mayo Clinic and the Cleveland Clinic in the US, (St Vincent's Health, Monash Health and St John of God HealthCare in Australia), Terry has provided high-level data measurement, advice and mentorship to countless healthcare organisations and professionals. Terry’s philosophy is driven by a desire to advance patient and resident-centred care by re-engaging the passion in healthcare leaders to make a difference. Apart from his part-time role as Managing Director, Terry also consults with clients on quality improvement, cultural change management and healthcare consumer experience. Countless workshops and training programs have been developed and delivered in these areas. Terry is also an accomplished speaker and has delivered numerous presentations and key note addresses at national and international conferences. Key Topic: "Consumer Experience and Engagement - What High Performing Organisations Do Differently"
Terry has project-managed many large scale research and data collection initiatives including national validation studies and ongoing surveying for large and small healthcare corporations in Australia, New Zealand, Indonesia, the Philippines and China.
Previous career roles have included the introduction of medical tourism concepts, facilitating international patient transfers into Australia from Papua New Guinea, Indonesia and the Pacific on behalf of two large medical specialist networks. Director of a Home Health Care organisation, (specialising in home-based oncology), and a Director of a healthcare risk management software company.
Terry can bring to your company a wealth of high level experience in consumer research, engagement and how organisations can embrace their consumers for success.
